We are not able to answer phone calls on the regular basis – we are
trying to get your flashlights out as quickly as possible.
Due to the sheer volume of messages on the phone, we will be using
voicemail very infrequently. If you don't get an answer - better yet
– e-mail us!
We cannot process order changes or cancellation over the phone. Please send e-mail with your name,
order ref number and exact description what do you want to change in your order.
We sincerely hope this inconvenience will result in more time working
on your orders and finding better lights and as the result - lots of
This online Fenix store is dedicated to people who want the best in life.
We are working around the clock to satisfy you and to deliver the level of service you can rely on. We ship all orders fast (95% shipped out the day you place an order).
You will enjoy your best in the world Fenix light very soon!
We pride ourselves on selling the finest flashlights in the world and treating our clients in the fairest way possible.
AND ANY AMENDMENTS THERETO, AND AGREE THAT YOU ARE AT LEAST 18 YEARS
Please note that Canada Post is third party carrier. Fenix
Tactical will not be held responsible for delays in shipping once an
order is in transit. In the event that a order is lost, we will
process a claim and a refund or replacement item will be sent once the
claim is complete. Statistically we have experienced a lost parcel
(once in the hands of the carrier), aprox 1 time for every 600 orders.
If there is a problem caused by poor workmanship or faulty material,
please send your flashlight to us and we'll replace it free -
whatever's fair. Exclusions: normal wear and tear and damage caused by
misuse or improper care.